Privacy Policy

Effective Date: January 19, 2021

Latest Revision Date: December 18, 2025

At Daystar EMS Inc., we are committed to maintaining the trust and confidence of our patients, partners, and visitors to our website. This Privacy Policy is intended to provide a comprehensive explanation of how we collect, use, and protect your personal information and how we comply with various privacy regulations, including the Fair Credit Reporting Act (FCRA) for applicants and HIPAA for our patients.

1. Scope of This Policy

This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events. It does not replace our Notice of Privacy Practices (HIPAA), which specifically governs the handling of Protected Health Information (PHI) by our people with caring hearts in a clinical setting.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information"). The categories of information we collect include:

• Identifiers: Name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, Social Security number (for applicants), or other similar identifiers.
• Customer Records Information: Name, signature, Social Security number, physical characteristics or description, address, telephone number, insurance policy number, education, employment, employment history, bank account number, or any other financial information.
• Protected Classification Characteristics: Age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender and pregnancy), veteran or military status, and genetic information.
• Professional or Employment-Related Information: Current or past job history or performance evaluations provided during the application process.
• Internet or Other Similar Network Activity: Browsing history, search history, and information regarding your interaction with our website or advertisements.

3. How We Collect Your Information

We collect information through three primary methods:

1. Directly From You: When you fill out a "Request a Quote" form, apply for a position (EMT-B or Paramedic), or contact our dispatch office via the web.
2. Automatically Through Technology: As you navigate our site, we use cookies, web beacons, and log files to collect data about your device and usage patterns.
3. From Third Parties: We may receive information from background check providers (with your authorization), insurance companies, or healthcare facilities to facilitate providing quality patient care.

4. Purpose of Information Collection

Daystar EMS Inc. uses your information for the following business and commercial purposes:

• To provide, operate, and maintain our medical transportation services.
• To improve, personalize, and expand our website and service offerings.
• To understand and analyze how you use our website.
• To develop new products, services, features, and functionality.
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• To process your job application and conduct necessary pre-employment screenings.
• To find and prevent fraud and ensure the security of our digital infrastructure.
• For compliance purposes, including enforcing our Terms of Service, or as may be required by applicable laws and regulations.

5. Disclosure of Your Information

We do not sell, rent, or lease your personal information to third parties. We may share your information with the following categories of third parties:

• Healthcare Providers: We share necessary data with hospitals, clinics, and physicians to ensure continuity of care.
• Service Providers: We may share your information with third-party vendors who perform services for us, such as billing, background checks, web hosting, and data analysis.
• Legal Obligations: We may disclose information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Cookies and Tracking Technologies

Our website uses "Cookies" to enhance your experience. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

7. Data Security and Retention

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
• The Right to Object to Processing: You have the right to object to our processing of your personal data.

9. Children’s Privacy (COPPA Compliance)

Daystar EMS Inc. does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have questions or comments about this policy, you may contact our Privacy Officer at:

Daystar EMS Inc. 878A South Dill St, East Bernard, TX Phone: 346-280-5808 Email: daystaremsinc1@gmail.com